Using the KCLSU Advice service

Our Advice service is free, confidential and available to every King's student. We want your experience with us to be as helpful and supportive as possible. That's why we have a service agreement with you and follow some policies in areas including confidentiality and conflict of interest.

Due to a busy period, we are currently responding to enquiries within three working days. We prioritise our cases according to urgency, so if there’s a reason you need to hear from us sooner than that, make sure you include this information when you contact us. We review our emails every working day so we will pick up any emails which have approaching deadlines as soon as possible.

KCLSU has now relocated to Bush House on Strand campus, and the Advice team is available to see students at this location through pre-booked appointments as well as at Guys campus and Waterloo campus. We are no longer available at Macadam building.

Drop in Sessions - May 2019

  • Tuesday 28th – Bush House 2-4pm
  • Wednesday 29th – Guys 2-4pm
  • Thursday 30th – Waterloo 2-4pm
  • Friday 31th –  Bush House 2-4pm

Do come along if you'd like to speak to an adviser. Once you get there do let the member of staff at the Hubs know that you are there for the drop in 

KCLSU Advice service agreement

This covers how to get in touch with us, what to expect from our service, and what we expect from you. When contacting the Advice Service you'll be entering into this agreement with us. 

Download the Advice Service Agreement for full details.

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Access information

KCLSU Advice is for every student, and we take our commitment to making our support accessible very seriously. If you have any access requirements or need us to make any adjustments so that you can receive advice please let us know when you contact us.

We offer advice by email, telephone, skype and in person. If you would like a copy of the information in large print or other formats, let us know.

In person, advice is usually given in one of our advice rooms across three of our campuses. If these locations are not accessible or suitable for your needs please discuss this with our team who will wherever possible, make alternative arrangements.

STRAND: we are located on floor -2 (which is the ground floor!) of Macadam Building. Details on access to this building

WATERLOO: we are located on floor 1 of the Franklin-Wilkins Building. Details on access to this building

GUY'S: we are located in the West Wing of the Boland House Building. As we have very recently moved into this building there is currently no detailed accessibility information on the Disabled Go website. There are currently some limitations to access due to building works. If you plan to visit us at Guy's and want to know more please contact us before you arrive.

Confidentiality Policy

It's about why your right to confidentiality is important to us, and what we do to protect it. 

Download our full Confidentiality Policy

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Advice Privacy Policy

It's about how we look after your information. Please go to our main webpages on looking after your data to read our Advice Privacy Policy.

Conflict of Interest Policy

Find out how we ensure our advisors remain impartial when dealing with your case. 

Download our full Conflict of Interest Policy

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Restrictions to Service Policy 

Learn about the circumstances in which we may limit or withdraw your access to our service. This will only happen in exceptional circumstances. 

Download the full Restrictions to Service Policy

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Got questions?

If you've got any questions about our policies or the way we work, get in touch by logging in and using our online form

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